Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Great Location
Friendly Staff
Dimly Lit Room
Small Room Size
8.2/10
Great
Rooms
8.2
Location
9.7
Service
9.0
Dining
7.2
Guest reviews
8.2/10
based on 9 reviews
8.5
8.5/10 based on 3206 reviews
Josh
United States,
May
2024
9.2/10
I absolutely loved my stay at this hotel! The rooms were very modern with the latest technology features and a small fridge stocked with complimentary drinks, making my stay extremely comfortable. The dimly lit room was a bit small but had excellent shower facilities, coffee amenities, and a well-stocked mini bar. The location was unbeatable, just a couple of minutes' walk from the train station and all the main attractions, offering both convenience and historical charm. The dining experience was outstanding with a variety of fresh local cheeses, hams, and a delicious selection of hot and cold foods. The service was top-notch, with incredibly friendly and helpful staff always ready to assist me during my stay.
Rooms
9.0
The rooms were very modern with great amenities, including a small fridge with complimentary drinks.
Service
9.0
The staff was incredibly friendly and helpful throughout my stay.
Location
10.0
The hotel's location is simply perfect, very near the train station and convenient for exploring the city.
Dining
9.0
The dining experience was fantastic, offering a wide selection of delicious foods for a great breakfast.
Facilities
9.0
The hotel's facilities were excellent, providing everything I needed for a comfortable stay.
Great Location
Dimly Lit Room
Katie
United States,
April
2024
8.2/10
I stayed in a hotel that was warm and cozy, with excellent room equipment. It was clean and comfortable; however, there was a small disappointment as we expected a room with a sofa. The staff were incredibly friendly and helpful, making our stay very pleasant and accommodating. The location was excellent for transportation and near the main railway station, and they even provided a transportation card and great recommendations. The breakfast was well done, but it could have more options. Overall, a nice hotel with a few minor hiccups in the room setup.
Rooms
8.0
The room was very warm and cozy, equipped excellently and clean and comfortable, although we had hoped for a sofa that was missing.
Service
9.0
The staff were friendly, welcoming, and extremely helpful, making our stay very pleasant and accommodating.
Location
9.0
The location was excellent for city transportation and close to the main railway station. They also provided a transportation card and offered great recommendations.
Dining
7.0
The breakfast was decently good but could be improved with more variety.
Facilities
8.0
The facilities were nice with central A/C, but there was some noise from delivery trucks on the street.
Jeffrey
United States,
April
2024
8.0/10
My stay at the hotel was overall pleasant. The room was spacious with a small balcony overlooking the street, perfect for enjoying the view. The service was excellent, with staff being helpful, friendly, and genuine. The location was superb, right in the old town and close to the train station. However, the dining experience was not up to par, especially the breakfast.
Rooms
8.0
I stayed in a single room, which was surprisingly spacious and had a nice balcony. The room was well-lit and had good reading lights on the bedside.
Service
9.0
The staff went above and beyond to assist whenever I approached them. They were professional and kind throughout my stay.
Location
10.0
The hotel's location in the old town was ideal, making it easy to explore all the main attractions by foot. It was also convenient being close to the train station.
Dining
6.0
The breakfast was a bit disappointing, not meeting my expectations. The options were limited and didn't match the quality I had hoped for.
Facilities
7.0
The hotel had basic facilities but everything was well-maintained and functional.
Robert
United Kingdom,
February
2024
9.0/10
Staying at this hotel was a real delight! The rooms were impeccably clean and super comfortable, making for a cozy stay. The service provided by the staff was top-notch, incredibly friendly, and always helpful. The location couldn't be better, right in the heart of the city with easy access to all the main attractions. The dining experience was enjoyable, offering a nice variety of breakfast items. Overall, a great value for the wonderful experience offered.
Rooms
9.0
I was impressed by the well-designed and comfortable rooms that remained at a perfect temperature. They were also incredibly clean, making for a pleasant stay.
Service
9.0
The service here was exceptional. The staff was not only great and friendly but also full of useful information about the area and always ready to assist in any way possible.
Location
10.0
The hotel's location is a dream come true for any traveler! Situated in the heart of the city, it offers easy access to all the main sights, with convenient tram connections and a store nearby for any necessities.
Dining
8.0
The dining experience was very good, with a buffet that had a nice selection of cooked items and a pleasant atmosphere to enjoy your meal.
Facilities
9.0
The hotel facilities were great, offering everything needed for a comfortable stay.
Maurice
United States,
January
2024
8.8/10
This hotel was an excellent choice for our stay. The rooms were spacious, clean, and comfortable, and having a fan provided helped us sleep well. The service was outstanding, going above and beyond to assist with any needs, including giving us free bus tickets. The location was unbeatable, right in the historical center close to main attractions and transit options. The dining experience, while good, could benefit from more fresh options. Overall, great value for the money.
Rooms
9.0
The room was huge, very clean, and comfortable.
Service
9.0
The staff was uber friendly and super helpful, making our stay a breeze.
Location
10.0
The location is unbeatable, right at the center of old town near the main station.
Dining
8.0
The dining was great and plentiful, but could improve with more fresh options.
Facilities
8.0
The facilities met our needs, although could be enhanced further for a top-notch experience.
John
United Kingdom,
October
2023
6.6/10
I found the hotel to be a mixed experience. The rooms were a good size and had a small fridge with complimentary drinks, which was a nice touch, but the room temperature was a bit stuffy at times. The central location in Altstadt was perfect for getting around Bern easily, but the dining experience was lacking. However, the friendly service and convenient location made the stay enjoyable overall.
Rooms
7.0
The rooms were a good size and had a small fridge with complimentary drinks, which always makes for a comfortable stay.
Service
9.0
The service was really top, with housekeeping and laundry services being very good.
Location
9.0
The location was perfect, right in the old town with easy access to main sights and tram connections nearby.
Dining
5.0
The dining experience was very poor, with limited options and a cramped area for meals.
Facilities
5.0
Ralph
United States,
October
2023
8.4/10
What a delightful stay I had! The rooms were spacious, nicely designed with a great bathroom, and modern shower. They were clean and comfortable, though not pristine. The hotel staff were incredibly friendly and always ready to help, even to refill the mini bar. The location was perfect, right in the heart of Bern's historic center, making it convenient to visit the old city and enjoy the main sights nearby. The dining experience, with a variety of fresh local cheese and hams for breakfast, was fantastic. Overall, a great value for money with some minor room cleanliness concerns and a bit of a cramped dining area.
Rooms
8.0
The rooms were spacious, nicely designed with a great bathroom and modern shower.
Service
9.0
The staff were very friendly and always keen to assist with any inquiry. Exceptional customer service!
Location
10.0
The location was perfect, right in the historic center of Bern with easy access to main sights, tram connections nearby, and a store for convenience.
Dining
8.0
The dining was very nice with a variety of fresh local cheese and hams for breakfast, though the area was a bit cramped.
Facilities
7.0
The facilities were good overall, but some areas could use a bit more attention to detail.
Friendly Staff
Room Cleanliness
Frances
United States,
July
2023
8.8/10
My stay at the hotel was pretty good overall. The rooms were clean and comfortable, although I was surprised that the room I booked didn't have a sofa. Being on the street side was a mixed bag - convenient but a bit noisy. The room was very spacious, but being next to the elevator meant some extra noise at times.
Rooms
8.0
The rooms were clean and comfortable, but I expected a sofa in my booked room. The size was impressive, but being close to the elevator was occasionally noisy.
Service
9.0
The service was top-notch. The check-in staff were very friendly and helpful. They even checked if I took the iPad from the docking station. Overall, everyone was welcoming and ready to assist.
Location
9.0
The hotel's location was superb for exploring the city. It was a breeze to walk from the train station and navigate the local transit. Being close to BundesPlatz made everything so convenient.
Dining
9.0
The dining experience was delightful. There was a wide selection of delicious food, including Swiss staples and a satisfying English breakfast. I only wished I could have had more, but I had an early meeting to attend.
Facilities
9.0
The hotel had great facilities overall. Everything was nice and modern, and the amenities provided added to the comfort of my stay.
Ed
United Kingdom,
June
2023
8.4/10
The hotel is conveniently located right next to the train station, making it very convenient for exploring the city. The rooms are clean and comfortable, although we were expecting a sofa. The service from the staff was warm, friendly, and helpful. The dining experience was enjoyable with ample selections at breakfast, although slightly overpriced. The location, next to BundesPlatz, is ideal for those visiting Bern for a couple of nights.
Rooms
8.0
The rooms were clean and comfortable, decorated in dark colors and very cozy.
Service
9.0
The staff was utterly friendly and provided excellent service during our stay.
Location
10.0
The location is great, very close to the station and within walking distance from the historical center.
Dining
7.0
The breakfast had a good variety of options for a great start to the day, but slightly overpriced.
Facilities
8.0
The hotel facilities were well-maintained and added to the overall comfort of the stay.
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